FAQ's/SHIPPING INFO
How do I know what size boxes to use for which stickers and embellishments?
Great question. There will be a little DIY required to ensure that you have the perfect size box for your sticker and embellishment sets. A lot of the legwork is actually guesswork. You may have to do some measuring from the book to the box.
What do I do if the sticker will not stick to my gift box?
Oh no! Did you make sure the backing is completely peeled off? Is your box/gift wrap manufactured with a wax ingredient? Sometimes stickers will not adhere properly if the substrate being applied to has a wax film. If there seems to be something defective with the quality of the glue, please fill out the form on our Returns & Exchanges link on the bottom of this website.
What to do if my sticker is stuck to the backing?
All is not lost! It may take just a dabble of water on one of the sticker edges to soften the backing, thus allowing you to grab and pull the sticky sticker away from the backing. If the sticker is completely stuck to the backing, and damage has been done to the sticker, please fill out the form on our Returns & Exchanges link on the bottom of this website.
Are the stickers reusable?
We wish we could tell you “yes” however, once a sticker is adhered to a gift box/wrap, it’s pretty much become permanent at that point. With that being said, you might just luck out if you apply your sticker to a hard surface in which the sticker did not adhere to it.
What do I do if my products were delivered in the mail damaged?
Oh darn! The first thing to do would be to fill out the form on our Returns & Exchanges page on this website. We will have your package insured, so don’t worry, we will be covered too.
What types of materials are used?
Our Embellishment Kits are made of a combination of paper punch outs and stickers, while our “Can-O-Grams” are sets of food-safe tin cans with adhesive labels.
Are your stickers easy to remove?
Please use caution while applying the stickers to the box/gift wrap. They have a little forgiveness where you might be able to shift the sticker slightly to maneuver it in the right spot. It’s best to have a plan of attack before removing any stickers from the booklet.
How do I apply large stickers to my gift box?
The larger the sticker, the trickier the application process. Prepare your gift box ahead of time and determine the exact location of where the decal is going to be placed. Peel the entire sticker from the backing. Carefully lay the bottom side of the sticker down onto the box, and using your fingers, smooth the sticker swiping side to side until the entire sticker is adhered.
Can I use the gift stickers on gift bags?
YES. Gifts of Gab Embellishment Kits are the perfect way to dress up any gift box or bag.
My box/book was missing pages and items?
Dang! You will want to treat this as a return or exchange, so please fill out the form on our Returns & Exchanges page on this site.
I live outside of the U.S. Can I order?
Yes! We ship internationally. It may take 14 or more days for delivery, and once your parcel leaves the U.S. we are no longer able to track it. Additional inquiries and questions about international shipping rates will be accepted via email at customercare@giftsofgab.shop.
Can I add another item to my order?
Absolutely, as long as your order hasn’t shipped. Just send your request to customercare@giftsofgab.shop and we will adjust your order.
If your order has already shipped, it will be necessary to submit another order.
What is your shipping policy?
Here at Casual Panache, Inc. it is our goal to process and ship orders within 48 hours of receiving them (Monday – Friday). We currently utilize USPS to deliver our packages. Items may be shipped via first class, priority mail, or parcel post.
The rate charged for the shipping of an order is based on the weight of your product purchase and your location. You will be provided with the shipping rate for your order before the final checkout.
We provide you with a tracking number – just make sure that your email address is correct when placing your order or creating your account. Please note that if the item is shipped 1st Class USPS mail, tracking numbers are not available.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.
All orders are processed through a secure shopping cart. Your credit card is charged upon shipment of the order.
If for some reason you choose to cancel, we will issue a refund according to your payment type. Casual Panache, Inc is the name that will appear on your credit card statement or bank account.
Can I return my order?
Yes! We hope that you love our products, but if you aren’t completely satisfied, returns are accepted.
If the purchase was made through the Gifts of Gab website, your item/order must be in its original, new condition (including the packaging) and returned within 30 days of the purchase date.
How do I request a refund?
Please complete the returns, replacements & exchanges form to request a refund approval number within 30 days of the purchase date.
Customers are responsible for the shipping costs for all returns. Please re-package appropriately so that no damage will occur on route back to Casual Panache.
We will process refunds within five business days once the item has been received. You will be refunded the cost of the product plus tax.
If your order was eligible for free shipping, a fee of 10% will be deducted from your refund to cover the original cost of shipping.
Can I cancel my order?
Yes, as long as your order hasn’t shipped. Please send your cancelation request to customercare@giftsofgab.shop If your order has shipped, it is not possible to cancel the order. Please refer to the return policy for orders that have already shipped.
Will I be charged a sales tax?
Our headquarters and warehouse are located in Wisconsin. Orders from Wisconsin will be charged a 5.5% sales tax.